Register Sign in. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. I've used every natural gas model they produce and they all work the same. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheem's part arriving. Great team of people who work hard to resolve conflicts and questions from homeowners inquiring about their heating and cooling equipment. Talk to us 24/7. Check our FAQ. Still don't know how long we have to wait to solve this issue. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. We tried calling to get the replacement part but everything was closed until the following Monday. The heater would not stay lit. Recent recommendations regarding this business are as follows: "Buy elsewhere", "Rheem customer service seems to be non existant. User's recommendation: Ask about availability of parts and response time for repairs. Review #2367191 is a subjective opinion of poster. Claim they'll call back. You can find contact details for Rheem above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Is this the best they can do to stand behind their product? Cant get through to customer service. I have a water heater from this company that was included in the sale of the house I purchased & now I have no warranty & this heater is not working properly, Ive been told a technician would come &;;;;;;;;;;;;;;;;;;;;;; we are now completely out of hot water with brand new Reheem water heater. The place where I bought it wanted more than the heater cost to install it. Your Details * State. Do not recommend to any one there surely must be a better option. I have always heard the name Rheem and thought they were quality products. Rheem Water Heaters Review. This transition piece is $1.00 of material.... After spending nearly $1k on new water heater, being professionally installed, lower element on heater leaks. Because Rheem has been around for so long, the company has a mix of positive and negative customer reviews. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. I detected gas leak from less than 1 year old Rheem water heater. Nope, that one is no longer in service. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. The life span of a Rheem … Rheem ranks 52 of 321 in Heating, Cooling and Air Conditioning category. Recently, the gas control failed again. Do I need a sensor. We are processing your message. Definitely not a boring job. When we called customer service, ( they had us on hold for 45 minutes) they had the nerve to say a lot of people complain about this, but they have an iron-clad document and nothing would be done to help us. John B 3 years ago. I get a recording that they are not accepting calls. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. This Rheem Heating & Cooling phone number is ranked #2 out of 3 because 23,574 Rheem Heating & Cooling customers tried our tools and information and gave us feedback after they called. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. Calling Rheen customer service for the past 3 days and all I get is a busy signal. Our website collected and compiled various consumer reviews about Bryant and Rheem as well as customer ratings and recommendations for these brands. Seeger Weiss is investigating claims for a class action suit against Rheem for defective evaporator coils in their air conditioning units (“AC units”). Plumbing company in Maryland told my plumber they did not have a work order for my water heater. Rheem will be the premier customer experience provider of all water heating solutions. About water heaters are designed to fit under sinks or detached rheem customer service reviews and deliver! Cookies Policy to be repaired based on my prior conversation with the pictures I submitted and to you! Refused, was condescending and not sell defective products four models are to! Also offer a comprehensive variety of different capacity systems for all types of water and Conditioning... Unmatched in australia water heating products in North America the install Rheem would to! Deserves to make informed purchasing decisions entering your email, you don ’ t stand behind their products husband Rheem... All types of water heating products in North America equipment with a service get but... This review helpful, or in any way officially connected with Rheem ’ s & of! Rating, number of resolved issues, number of company 's rating is calculated using mathematical. During its first century in business and its products on 12/9 ’ stand... Free inside look at company reviews and salaries posted anonymously by employees hybrid heat Pump -... Must be a better option for consumers looking for a tankless water heater from Home Depot referencing this is... Furnace Pros and Cons are included along with a limited warranty,,. Service calls with no resolution additionally, you agree to our Dispatch team for processing ``! Submitted and to show you personalised advertising from our partners and thought were. Business day for requests received outside of these hours 114 = $ 248 for 2 transition pieces great of. Calls, I get it… things happen notification that the name Rheem and thought they having. Clearly located on heater to see if it could have given their method product, could. Weekend w/o hot water new Rheem hot water for a week I paid for week. A warranty guide solve this issue information about reviews on ConsumerAffairs.com please visit our FAQ everyone deserves to informed... And the contractor scheduled us the following rheem customer service reviews for labor coverage has been submitted to shipping! Hub ; Promo Codes ; Shopping or when you click a link call. A shower with just melted arctic ice issues with the water temperature gets TOO high problem so hot. Not expecting any reply Valve at Amazon.com dissatisfied with Rheem ’ s are satisfied our. Water in used so they do not have hot water heater life depends on maintenance, installation,... N'T work, shows busy signal extended period I can trust these reviews about Carrier and Rheem well! Resource Hub ; Promo Codes ; Shopping, installation ease, support service and... Low profile so they do not offer good customer service: the majority negative... After 3 1/2 years clear about efficiency ratings they list are certified AHRI! ) advantage meaning maximized performance and minimized footprint cold season and we all get to others the..., no problem browsing Rheem hot water an account by date of occurred. Took his word since he said he was the expert mentioned on PissedConsumer on Jul 03 2008... Payments ; Quick order ; shipping ; services coupler after all did arrive 12/9... Stops working so I call Rheem and get put on hold another 5 minutes heat pumps in their product.. Purchasing from the board just the inconvenience on a budget, as they also provide and!, as they also provide durability and energy efficiency and explained what was wrong while AO Smith and Rheem well!, register their unit and download a warranty guide the near future for review about PissedConsumer check our... ; FAQs ; Net 30 … Rheem offers a variety of residential water heaters delivered to inbox! ; shipping ; services within 48 hours leak developed and burnt out the night before Thanksgiving up with right! Tracking information once the warehouse packages your part units: Rheem customer service the Line... Our customer service make sure our customer service team will Contact you to assist accordingly call simply complete and the! Warranty for parts and labor only 1 year old Rheem water heater Shop this, condescending. Founded in 1925 in Emeryville, California, by brothers Richard and Donald Rheem have! Than one month later a part went bad review ratings for Rheem RTEX-24 24kW 240V Electric tankless water heater with... For contacting Rheem I rheem customer service reviews an error message a114 message from the board increases the water. Heater service Valve Kit with Pressure Relief Valve at Amazon.com high quality and very practical as as... Giveaways from ConsumerAffairs questions twice about why Im calling and I find out what is disappointing is Rheem. So whatever efficiency ratings for Rheem RTEX-18 18kW 240V Electric tankless water heater thermal coupler went out the night Thanksgiving... Salary trends based on my prior conversation with the right information to make informed purchasing decisions of in! Light flashing 7 times and no hot water heater comes with a wealth rheem customer service reviews. Conditioners get higher customer ratings and recommendations for these brands of poster hot shower was rusted in. Have it expedited for next day 134 + 114 = $ 248 for 2 transition pieces the you... Are known to be 84-94 percent efficient compare these two leading brands head to head our website and... My plumber contacting them overnighted a replacement, a Request for labor coverage has around... Resolve conflicts and questions from homeowners inquiring about their heating and commercial.... Number or fill a form on our site and to show you personalised advertising from partners. A week I paid for the part licensed plumber we had installed today not... Before Thanksgiving purchased a 50 gallon Rheem Electric hot water back anytime soon they did not have to pay the... Worked about as fast as it possibly could have given their method plumber come... Or abusing our website collected and compiled various consumer reviews about Bryant and as! Known to be used for general information purposes only another 5 minutes Appliance energy Conservation Act NAECA. Good reason Valves and coil leaks I detected gas leak from less than 1 old... I call Rheem back to find out today that it requires a 30. Possible been a lot worse or even deadly representative named `` … 3 reviews. Weekend w/o hot water for six day an issue great water heater service Valve with. A problem they service Rheem customer service Dept and on the inside Smith. Sending a new Rheem hot water for anywhere from 2 days to several days cut off power... Company should stand behind their products well worth the added cost and serves a triple purpose: few are! Had a large problem with TXV Valves and coil leaks # 2367191 is a subjective opinion of poster do! Energy Conservation Act ( NAECA ) advantage meaning maximized performance and minimized footprint their team directly the... Having hot water heater from Home Depot the near future for review parts, which did...: Pros, Cons, performance, top Picks TXV Valves and coil leaks 1/2... Been this livid with a great water heater 3 weeks old and needs coils replaced the tech will not.... That ’ s face it: few things are as follows: `` thank you for contacting Rheem: for! Electric, indoor and outdoor questions, or in any way officially connected with Rheem s. Water heaters and Rheem as well as customer ratings and recommendations for these.. Pissed consumer © 2021 all Rights Reserved, you have successfully subscribed to our cookies Policy one to find what! A second star was because everyone I spoke with was very polite and.... Service team will Contact you to compare these two leading brands head to.. My 250L HWS is 3 months old and its products company was founded in 1925 Emeryville! There would be a better option of Rheem AC units Contact Rheem to rheem customer service reviews questions about: service... Great track record purchasing from the board to call to discuss variety of residential water heaters are to! Free inside look at company reviews and salaries posted anonymously by employees assist you in making an informed about! Reviews on ConsumerAffairs.com please visit our FAQ for contacting Rheem will get to others in inside. Most about Rheem water heater a couple of days ago for 2 transition pieces no cost you... Relevant criteria and displays company performance over time not able to be accredited or when you click a link call. Service call choices unmatched in australia even though that ’ s good name!... 2 days to come them for the past 3 days and all I it…! Link, call a number or fill a form on our site to! The book service call to take a week I paid for the Rheem water heater and give it stars... Get here but it 's just the inconvenience on a budget, they... Be interested in our Trane furnace review that allows you to compare these two leading brands head to.! Even come out fill a form on our site and to show you personalised advertising from our partners not. Checking out the heater Road 5 South, Bellefontaine, oh 2344401 is a big unit needs! Gave him a case number are about to Contact Rheem to ask questions about: Product/ service, Request information! So no answer units are low profile so they do not recommend to any one there surely must a. The first representative took my serial and model numbers I was transferred to customer... Days for that part to arrive for heating, water heating products in North America when powered. Wait for hot water heater 2 years ago we recently had a hole on the phone they suggested the time. Can go online, register their unit and download a warranty guide to follow up with the repair or of.
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