Fill in the total refund amount(s) and the return reasons. We've temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you process returns during COVID-19. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Here's how: Tip Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. I explain how my Top Rated Seller ebay account was not set up correctly to take advantage of recent changes for Top Rated Sellers. Whatever you decide your policy is, it needs to be clearly specified in your listings. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return postage costs. To add Return Merchandise Authorization (RMA) numbers, click the RMA box that appears in your return preferences. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Buyers will now have 10 business days from when you accept their return or issue a label to send their item back to you. Download now. Offering replacements and exchanges is a great way to maintain a positive buying experience when there’s an issue with the original item, or when the buyer simply wants a different item. You can continue to provide great customer service—and encourage repeat business—by considering the following tips: Read frequently asked questions about returns on eBay. 4 min article. We'll also consider buyer/seller risk and performance data in determining whether to automate a refund. Setting Up a Buyer-Friendly Return Policy . In order for sellers to receive protection on eBay when a buyer reports an item not received or opens a payment dispute, and for buyers to be protected if a seller doesn't receive a returned item, we require that signature confirmation is added when posting higher value orders. Fun, free, illustrated images to celebrate your #sellerlife on social media and video calls. Sorry but why should businesses suffer losses where buyers clearly are misusing the returns policy. Any discussion of refunds or exchanges on eBay begins with the auction listing for the item in question, which is the final “official” word on the seller’s refund and exchange policy for the item in … With eBay returns, you can: Our return process gives buyers and sellers a consistent way to return items. Unfortunately for sellers, the rules of eBay say that if you sell something, the exact rules (and the language!) When requesting a return on an item, buyers are asked to select a reason for their return. Sellers claimed big changes were coming to the eBay Return Policy but those changes didn’t come yet. Accept some returns automatically, while continuing to process others manually, Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost, Provide different return addresses for different items, The request meets the time frame of your listing's return policy and is raised within your returns window, The return is domestic and will be posted back to an address in the UK. To qualify for automatic acceptance, a return request must meet the following criteria: The request meets the time frame of your listing's return policy and is raised within your returns window The return is domestic and will be posted back to an address in the UK The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. If eBay is asked to step in and help on the eBay Money Back Guarantee case and finds the seller responsible, it will be counted both as a transaction defect and as a case closed without seller resolution, and may affect your seller level. In some situations, a return label won't be available and we'll ask that you and the buyer make alternative postage arrangements. Learn more about the types of return below: If a buyer wants to return an item because they’ve changed their mind, you can decide whether to accept or decline their request, provided you follow the return policy stated in your listing. If you've changed your mind and want to send it back, you can ask the seller … When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. However, if the item's tracking information confirms delivery to you or your address, 2 business days have elapsed and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. This tells eBay that you need to include an RMA on your return shipping labels. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. 2 min article; Returning Items. Use TAB key to navigate results. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. *UPS Pulse of the Online Shopper Survey, 2016. When you receive a return request, you’ll be prompted to add your RMA … Enter an amount you're comfortable with. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. Guess we were still following the old eBay policy on returns. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. eBay Tests New … The return policy has no option for this so more wasted time and money is spent with the contacting the buyer and eBay customer service. Sellers claimed big changes were coming to the eBay Return Policy but those changes didn’t come yet. 5 … Setting Up a Buyer-Friendly Return Policy . Once you receive the item back, inspect it and issue a refund to the buyer. Remember that even if you choose not to offer returns, under eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Something went wrong. If you need deeper customization options, such as to only automate returns in certain categories or lists, you can do that by using basic or advanced rules. If they do, buyers have 15 business days to prove they’ve shipped returns, otherwise, buyers have 35 business days to prove they’ve shipped returns. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Once you start a return, the seller has 3 … The best approach is always to work with your buyer to find a suitable solution that you’re both happy with, such as offering an exchange or a full or partial refund. You can offer 14-day returns in the following categories: A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Use the tab key to navigate results. eBay say that they see a significant number of buyers return items and then have to chase their refund and often this puts the seller’s metrics at risk if the case is escalated to eBay. Get 0% final values fees now. Simply enter the amount you're comfortable with. Here’s how it works: You accept the request, or offer a refund/exchange, You send your buyer a return-shipping label. If you can’t resolve it, either you or your buyer can ask eBay to step in and help. If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Buyers who return an item can still leave feedback and detailed seller ratings. You will see this in the ‘ Return policy ’ drop-down menu. View cart for details. All return requests are initiated through My eBay, and are handled the same way. If you receive the return damaged, missing parts or not as you shipped this becomes another nightmare for sellers. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. If a buyer believes that their item is Significantly Not As Described—or SNAD—the request will fall under the eBay Money Back Guarantee process. Offer a refund as a managed payments seller . We’ll do what we can to resolve the issue based on the information provided, including any photos of the item, and the buyer’s purchase history. Learn more. For more information, read our Seller Centre article on streamlining returns - opens in new window or tab. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. Your return policy in the listing determines who pays for return postage. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step … Signature confirmation policy. eBay's rule for sellers who have a return policy of "returns accepted" is you accept returns for all reasons, which includes buyer's remorse. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Learn more. When you receive a return request, you’ll be prompted to add your RMA number when you create a return shipping label. Show the world you’re up and running on eBay. This tells eBay that you need to include an RMA on your return shipping labels. When the buyer prints your label, it will include your RMA number. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Approve returns automatically or manually—it’s your choice, Offer automatic refunds and tell the buyer to keep an item, Choose your preferred return shipping label, Include RMAs and structured restocking fees, Research other sellers’ return policies for similar items to keep yours competitive, High-quality photos minimize the need for a return—make listings as detailed as possible, Review your return preferences regularly to ensure they continue to meet your business needs, Issue prompt refunds, preferably within 2 business days, Consider extending your return policy during the holiday season, Limit restocking fees, as they can make shoppers less likely to buy, Keep a valid return address on file, and remember that you can manage multiple return addresses through your return preferences. You can return it even if the seller's returns policy says they don't accept returns. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Buy an eBay return label Help a buyer with an item they didn't receive, Best practices for avoiding and handling issues with buyers, Learn more about partial refund guidelines. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. Remember, you can only use RMAs in cases where you’re manually approving returns, as RMAs are unique to the item and are usually issued on a case-by-case basis. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Check the status of your return or missing item request. Here's how to send an eBay postage label from the View return details section: For example, the buyer may need to obtain their own return label to post the item back to you. For cases where you may want the buyer to return an item to a different location than the one from which you sent it, you have the flexibility to specify the location when you set rules in your Returns preferences - opens in new window or tab. They can then print the label and use it to send the item back to you. For more information, see our page on handling a return request. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If you wish to use your own label, you’ll only be able to do so in cases where you manually approve returns. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. Return Merchandise Authorization ( RMA ) numbers, click the RMA box that in... It to send their item back to you can return it even if the seller if they simply changed mind... 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